NeevCore Service Desk
Modern Ticketing & Complaint Management Platform
Transform how your organisation handles service requests, complaints, and facility management. NeevCore Service Desk brings structure, accountability, and real-time visibility to every request — from room service complaints at a hotel to maintenance tickets at a senior living community.
Service Management
Live Ticket Dashboard
Open
23
In Progress
14
Overdue
3
Resolved
86
Room 204 – AC not cooling
Hotel Operations · 2h ago
Resident medication request – 3B
Senior Living · 3h ago
Printer not working – HR dept
Corporate IT · 5h ago
OT equipment maintenance request
Hospital · 6h ago
Everything you need to manage service requests.
From the moment a complaint is raised to final resolution — NeevCore Service Desk keeps every stakeholder informed and accountable.
Complaint Management
Capture complaints via web form, mobile app, WhatsApp, or email. Auto-categorize by department, type, and urgency. Every complaint gets a unique ticket ID for tracking.
Smart Ticket Assignment
Auto-assign tickets based on department, skill, shift, or workload rules. Manual reassignment with full activity log. Collaborative team notes on every ticket.
SLA Tracking
Define SLA policies by ticket type, department, and priority. Real-time countdown timers, colour-coded urgency indicators, and automatic escalation when SLAs are at risk.
Escalation Matrix
Configure multi-level escalation rules. When a ticket breaches SLA thresholds, it auto-escalates to supervisors and managers with WhatsApp and email alerts.
Multi-Department Support
Separate queues, teams, and SLAs for each department — housekeeping, maintenance, IT, F&B, nursing, admin. Department heads see only their own tickets.
Resident Requests
Dedicated resident portal for senior living and residential communities. Residents submit requests from any device, track status, and receive instant notifications via WhatsApp.
Facility Management
Track maintenance, repairs, AMC schedules, and equipment issues across all facility zones. Link tickets to asset records for complete maintenance history.
WhatsApp & Email Alerts
Instant WhatsApp notifications for ticket creation, assignment, status updates, resolution, and SLA warnings. Email alerts for detailed communications and attachments.
Analytics Dashboard
Real-time performance analytics — ticket volume by department, resolution times, SLA compliance rates, agent performance, and trend analysis across time periods.
Tailored for your industry.
NeevCore Service Desk is pre-configured with industry-specific ticket categories, SLA benchmarks, and workflows for each vertical.
Hotels & Hospitality
Manage guest complaints, housekeeping requests, maintenance, F&B orders, and front desk queries. Reduce guest complaint resolution time and improve review scores.
- Room-level complaint tracking
- Housekeeping & maintenance queues
- Guest satisfaction alerts
Senior Living Communities
Enable residents and families to submit requests easily. Manage care-related tickets, maintenance, recreational activities, and medical support requests with full SLA visibility.
- Easy resident portal access
- Family notification system
- Care team coordination
Hospitals & Healthcare
Manage IT support tickets, equipment maintenance, linen requests, dietary requests, and biomedical service requests with hospital-grade SLAs and escalations.
- Priority-based emergency tickets
- Department-specific queues
- Equipment AMC tracking
Corporate Offices
IT helpdesk, facility management, HR requests, and admin support — all in one system. Employees raise tickets from any device, managers track resolution progress in real time.
- IT helpdesk integration
- Employee self-service portal
- Multi-floor, multi-location support
Residential Communities
Enable apartment residents to raise maintenance, plumbing, electrical, and common area requests. Society managers get full visibility and management oversight.
- Resident mobile access
- Maintenance staff management
- Society management reports
Quick Setup
NeevCore Service Desk can be live in your organisation in as little as 3 days. We handle the setup, configuration, team training, and initial data import.
Book Demo0%
Reduction in complaint resolution time
0%
SLA compliance rate for clients
0
Average go-live time
0%
Improvement in staff productivity
Ready to transform your service operations?
See NeevCore Service Desk live in a 30-minute demo — configured for your industry.